Among our numerous product offerings, we only offer returns on our Bronze Series products. Silver Series, Gold Series, and Custom-Made products are made-to-order and are therefore not returnable.

Returns on Bronze Series products are subject to a 20% restocking fee and the customer is responsible for return freight charges. Returned products must be received within 30 days of delivery date and must be received in as-new condition with no damage, in original packaging, and not have been installed. All returns require an RMA (Return Material Authorization) form submitted prior to shipment. (Link to RMA Form)

If you have received a product that has been damaged during transit, we offer free replacements on all items, but only if an RMA (Return Material Authorization) has been correctly submitted. Please see our Help Center page to learn more about this process/procedure.

All vent covers carry a Limited Lifetime Warranty against manufacturer defects. Any vent cover found to be defective due to a manufacturers defect will be repaired or replaced, at the manufacturer’s option, for the lifetime of the original purchaser. For warranty concerns, please contact us through our contact page and please include your original order ID number.

VentCoverCreations.com cares about your privacy. We promise not to misuse, exploit, or sell any of your information that you provide on our website. All the information you provide to us is used to complete your online purchases only. The information needed to process online purchases is secured in our records and kept safe and confidential. We do not share user data with any third-party entities.

The information required to place a purchase order at checkout includes the following:

• Your name
• Your billing address
• Your shipping address
• Your email address
• Your phone number
• And your credit/debit card information

All of our records are protected by Secure Sockets Layer (SSL) software that encrypts information to prevent unauthorized access to your personal data. If you have any questions or concerns about our Privacy Policy and security measures, please contact us via the contact page on our website.

International Shipping & Import Duties
For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost and must be paid directly to the customs authority upon delivery.

Shipping Delays
While we aim to meet promised production schedules, freight/delivery times are in addition to production schedules. In addition, delivery delays may occur due to weather, carrier issues, or customs processing (for international orders). We are not responsible for shipping delays beyond our control.

Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order is returned or lost, additional shipping fees may apply for the re-shipment of the order.

Customs Clearance & Delays
Customs regulations vary by country, and shipments may be subject to inspections or delays beyond our control. We recommend checking with your local customs office for specific import requirements before placing your order.

Refused Shipments
If a shipment is refused due to unpaid duties and taxes, the customer will not be eligible for a refund on the order and shipping costs.

Oversized Shipping Policy
Certain oversized products/orders may incur additional shipping fees due to their size, weight, or special handling requirements. These costs will be calculated after checkout and communicated separately if additional charges apply. In some cases, oversized shipments may require truck freight delivery, which may involve extended delivery times and special arrangements, such as a loading dock, fork truck capability, etc. Customers will be notified of any specific shipping requirements before order fulfillment. For questions regarding oversized shipping costs, please contact our customer support team.

Stolen Package Policy
Once an order has been marked as "Delivered" by the shipping carrier, we are no longer responsible for lost or stolen packages, including theft by porch pirates. If you believe your package has been stolen, we recommend the following steps:

• Check with Neighbors or Household Members – Sometimes, packages are mistakenly delivered to a nearby address or received by someone at your location.
• Wait 24 Hours – In some cases, carriers mark packages as delivered a bit early, and the package may still arrive later.
• Contact the Carrier – File a claim directly with the shipping carrier (e.g., UPS, FedEx, USPS) for missing packages.
• File a Police Report – If you suspect theft, reporting the incident to local authorities may help recover the package and prevent future incidents.
• Check with Your Payment Provider – Some credit card companies and payment services offer purchase protection for stolen packages.

We encourage customers to choose a secure delivery location due to the high value of our products.